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Customer Service Skills for Government
April 7 @ 12:00 pm - 4:00 pm$30
Anyone who says that serving citizens is no different than serving customers at a retail store, hasn’t ever dealt with your citizens. One big distinction is that customers of a state agency think they have already paid the bill. You know this when you hear, “Listen, I pay my taxes…”
If you work in public sector service, this course is a great way to recharge your batteries. Not only will you be reminded of the important role you play helping the public, you’ll also learn powerful ways to gain control during challenging service situations. This course will teach tips and techniques to proactively resolve citizen/customer concerns.
Webinar will take place on WebEx. Session information will be provided approximately one week prior to the course.
Reasonable Accommodation: Please notify the FEB at (612) 713-7200 or email email@example.com if you have requested a reasonable accommodation from your agency.
*Due to FEB’s fee-for-service model, tickets cover the cost of training and are not refundable. However, tickets can be transferred to another attendee. If FEB cancels the class for any reason, you will be refunded the charges in full.*
Please note that as of 4/5/2021 we have been experiencing technical issues with registration. If you would like to register, please email the FEB at firstname.lastname@example.org. Thank you!