Customer Service Skills for Government
VirtualAnyone who says that serving citizens is no different than serving customers at a retail store, hasn’t ever dealt with your citizens. One big distinction is that customers of a […]
Leading People for ECQs
VirtualToday, it seems common knowledge that leaders are a keystone of a successful organization. And, that every organization has people who know how to lead. Right? Wrong. Indeed, every organization […]
Meeting Facilitation
VirtualYou’ve probably heard or delivered this phrase countless times, “Let’s have a meeting and discuss it.” Does that statement generate more excitement or dread within your workgroup? With more and […]
Understanding and Maximizing FERS Employee Benefits Now and In Retirement
TSA Administrative Offices 2001 Killebrew Drive, Suite 400, BloomingtonSeminar Topics: Survivor Pension Options Thrift Savings Plan (TSP), the new Roth TSP option and the TSP options in retirement Federal Employee Group Live and Federal Long Term Care Insurance […]
Brown Bag Series: Analyze Phase of DMAIC Process
VirtualThe third of the Continuous Improvement Council's Brown Bag Series on the DMAIC Problem Solving Process. In this session, we will dive deeper into the DMAIC strategy for examining and […]
Resume Workshop
VirtualHR staff from CBP will present on how to write a federal resume. Focus is on those planning to attend the hiring fair, but all are welcome. Webinar platform to […]
Interview Panel
VirtualHR staff and hiring managers discuss what they look for in an interview, and how candidates can prepare. Webinar platform to be determined. Session information will be provided approximately one […]
FEMA 550 Continuity of Operations Planner’s Workshop
Warren E. Burger Federal Building 100 Federal Building, 316 Robert Street North, Saint PaulThis course is designed to provide the skills and knowledge to further develop and improve the overall quality and workability of COOP Plans. Reasonable Accommodation: Please notify the FEB at […]
Table Top Exercise: Natural Disaster
TSA Administrative Offices 2001 Killebrew Drive, Suite 400, BloomingtonThis FEMA TableTop Exercise is open to Federal, State, Tribal, and Local governments. It will focus on a Natural Disaster in the State of Minnesota. COSTS: There is no cost […]
Senior Leadership: Leading Across Generations
VirtualCompetitive advantage occurs when the strengths of different generations converge. The increasing costs associated with tactic knowledge loss and unnecessary turnover keeps this conversation at the top of the leadership […]
Difficult Conversations
ATF Minnesota Field Offices, Wells Fargo Place 30 East 7th Street, Suite 1900, Saint PaulThe temptation to avoid disagreeable interactions at work can be powerful. These conversations can be emotionally draining, and wrought with potential missteps. Yet learning how to reduce defensiveness, get to […]
Brown Bag Series: Improve Phase of DMAIC Process
VirtualThe fourth in the Continuous Improvement Council's Brown Bag Series focuses on using what we learned in previous sessions to make Improvements in order to solve the problem. The webinar […]